WEB APPOINTMENTS & SCHEDULING POLICIES
- Remote Session Logistics: Virtual readings and quantum treatments are conducted via Zoom. Please ensure the Zoom application or browser extension is installed prior to your appointment (zoom.us/download). A private meeting access link will be emailed to you prior to your session.
- Punctuality & Time Allocation: All sessions begin precisely at the scheduled time. If you arrive late (within 15 minutes), your session will still conclude at the originally scheduled end time out of respect for subsequent client appointments.
- Late Arrivals & Missed Appointments: Arriving more than 15 minutes late without prior notice is considered a missed appointment. No-shows and missed appointments forfeit the full session fee ($300 USD) or one package credit. Session fees are non-refundable.
- Rescheduling & Cancellations (24+ Hours Notice): Rescheduling or canceling with more than 24 hours' advance notice carries no fee.
- Late Cancellations (< 24 Hours Notice): Cancellations or reschedule requests made with less than 24 hours' notice will incur a late fee equal to 50% of the session rate ($150 USD) or the forfeiture of one session credit for package holders.
- Recording & Privacy: Sessions are strictly live to ensure total energetic presence, confidentiality, and privacy. The practitioner does not record sessions, and personal audio or video recording by clients is strictly prohibited.
- Transferability & Gift Purchases: Purchased sessions are non-transferable, except to immediate family members residing in the same household. You may purchase sessions as a gift provided the recipient has given explicit consent; once designated, gift sessions remain non-transferable to other individuals.
- Package Expiration: Unused or remaining package credits never expire and remain valid until fully redeemed.
Sincerely,
Kealoha Cristiano Okalani LLC